The value of Customer Experience Networks

There is an interesting concept emerging on the market, named “Customer Experience Networks“. This terminology is made of two parts that everyone understands – “Customer Experience” and “Network”. But what does the whole expression mean? Let’s spend a few minutes discussing the concept … The backdrop is we leave in a world where digital technology […]

Understanding mBaaS

mBaaS stands for Mobile Backend as a Service. This has become over the past few years a critical component when developing mobile apps, both B2C (to consumers) and B2E (to employees) mobile apps. To understand the value of an mBaaS, you need to have a good understanding of how a mobile app is developed. A […]

Architecting your Digital Innovation Strategy

Today, I decided to take some time reviewing the open discussion topics we had with the audience at our last IDC and Axway Executive Forum. Groups were built and two topics were presented to them to get their personal thoughts. Each group had 20 minutes to think of every topic and write a summary on […]

Back from API Days London dedicated to Digital Banking

Just coming back from API Days London – #apidays – dedicated to Open Banking & PSD2 regulation This was an excellent event with 2 full days talking and listening about to digital banking transformation with APIs. The event took place at the “One Canada Square” tower – in the Canary Wharf business district – which […]

Why do marketers feel overwhelmed with technology?

As Cloud and mobile technologies are highly disrupting the consuming habits and the market, marketers need to take this new paradigm into account. This comes with a huge number of new tools marketers need to compare, select and adopt to keep up doing their job right and cope with those new challenges. According to ChiefMartec.com, […]

What is PSD2 and why this is so important?

We currently engage with many banks in Europe starting compliance projects on PSD2 – the revised Payment Service Directive. What does this mean and what are the impacts for banks and for their customers? — Some history first In 2007, the Payment Service Directive (PSD) was established as the legal foundation for an EU-wide single […]

Why do all banks start organizing hackathons?

Since 2015, we have been assisting in a new trend among banks consisting in organizing hackathons. Is this just a hype or does it bring real value to banks? The answer is hackathons allow banks to achieve something they don’t know to foster well internally: innovation. Actually, this difficulty is not only met by banks […]