The value of Customer Experience Networks

There is an interesting concept emerging on the market, named “Customer Experience Networks“. This terminology is made of two parts that everyone understands – “Customer Experience” and “Network”. But what does the whole expression mean? Let’s spend a few minutes discussing the concept … The backdrop is we leave in a world where digital technology […]

The best practices to implement an API Management project

Many people asked me over the past few months what are the best practices to implement an API management project and I decided to share in a series of articles a few important guidelines to succeed in such a critical project for your company. The series will cover the following topics: API design with an […]