The 5 maturity stages for API adoption

API adoption in large organizations has been taking a few years and is along a path of increasing business value.   On one hand, we see some innovators realizing the need for immediate change,  perhaps because of impending threat. They go directly to embracing all aspects of transformation including an enhanced customer experience, higher process […]

The value of Customer Experience Networks

There is an interesting concept emerging on the market, named “Customer Experience Networks“. This terminology is made of two parts that everyone understands – “Customer Experience” and “Network”. But what does the whole expression mean? Let’s spend a few minutes discussing the concept … The backdrop is we leave in a world where digital technology […]

What is a Business Moment and why you should care?

As companies start gaining stronger maturity in their digital transformation strategy, I think it’s time to think forward to what Gartner calls a “Business Moment”. A Business Moment is a “transient opportunity, exploited dynamically”. A transient opportunity means that this is only for a limited period of time. Consider for example a passenger stepping off […]