Executive Dinner in London about Customer Experience

Axway organized with IDC last week an Executive dinner at an exclusive venue to discuss “Cutomer Experience“. The topic was “Delivering Superior Customer Experience in a Hyper-Connected World“. The goal was to debate the issues and challenges that surround successful navigation of the experience economy. Delegates enjoyed a 1st class dinner in the exclusive setting […]

The value of Customer Experience Networks

There is an interesting concept emerging on the market, named “Customer Experience Networks“. This terminology is made of two parts that everyone understands – “Customer Experience” and “Network”. But what does the whole expression mean? Let’s spend a few minutes discussing the concept … The backdrop is we leave in a world where digital technology […]

Architecting your Digital Innovation Strategy

Today, I decided to take some time reviewing the open discussion topics we had with the audience at our last IDC and Axway Executive Forum. Groups were built and two topics were presented to them to get their personal thoughts. Each group had 20 minutes to think of every topic and write a summary on […]